About Us.

Mortgage Mediators is a specialist organisation devoted to providing the best possible outcome for all parties involved in mortgage default situations. We operate a 24/7 service to serve and support all stakeholders throughout the entire mediation process.

Our team of experienced multicultural professionals is drawn from the fields of real estate, finance, mediation and dispute resolution. We offer a unique service to distressed mortgagors, lenders, and lenders mortgage insurers (LMIs) with a single objective of providing a ‘triple win’ outcome.

Mortgage Mediators is currently the only service provider of its kind in Australia, New Zealand and surrounding islands (Australasia). Our services comply with all federal and state legislation. This includes, but is not limited to, the Privacy Act 1988, the National Consumer Credit Protection Act 2009, the Consumer and Competition Act 2010, as well as relevant industry codes of conduct.

We apply a personal, face-to-face touch when needed most to what can often be a very expensive, detached, and adversarial process. From our experience it is far better for all to mediate than to litigate, which is why alternative dispute resolution is growing in popularity throughout Australasia.

The only way this approach can work is by a face-to-face team effort between lenders/LMI/ mediator/distressed mortgagor. When you have a real problem you do not attempt to try and resolve it over the phone or online, so face-to-face contact by a neutral facilitator is a critical link that removes all stymied efforts at communication. In addition, people often try to hide the fact that they are struggling from their lender. Face-to-face communication overcomes this. Trying to solve the problem from a comfortable distance is only a public relations exercise that usually does not create positive results.

Our competitive fee delivers many benefits for all compared to the alternatives that usually have poor outcomes. The distressed mortgagor normally is unable to fund the mediation, so it is funded by the lender/LMI whom saves money from a positive outcome. No fee applies if not resolved. Equally important, all parties benefit from the this tried and proven concept that has no negatives.